CORONAVIRUS TRAVEL UPDATE
We are providing regular updates on this page for those of you concerned about the Coronavirus situation and the possible impact on your holiday.
Last Update March 2nd, 2021
With the summer 2020 season successfully behind us and having operated in all our main destinations from July to November, we are pleased to advise that we completed the summer without a single case of COVID 19 on any of our holidays, including flotillas, beach clubs, cabin charter or sailing schools. The feedback from our guests was that the precautions and distancing measures in place worked very well, without adversely affecting their holiday and the point has been well proven that holidaying afloat on a yacht within one’s family or social bubble, with sensible precautions and protective measures in place is about as safe as it gets.
Current Departures Suspended To May
In line with the latest UK government restrictions, we have no departures from the UK operating over the current period and through to May, though our bareboat bases in Greece and Croatia are anticipated to be open from the beginning of May whilst our Greek and Croatia-based Sailing schools will also start weekly courses from the beginning of May.
We are optimistic that travel restrictions and quarantine requirements will have been lifted in time for the start of the season thanks to good progress being made with inoculation programmes. We acknowledge that there is still some uncertainty on whether UK restrictions will be lifted in time for our season’s start in May. We continue to monitor the situation closely, liaising regularly with our trade associations and where possible, also the authorities both in the UK and in our main destinations.
Where travel is not possible, we will contact you individually in good time to discuss your options which can include deferring the holiday to a later date, or if travel subsequently proves impossible, then we acknowledge your right to a full refund.
Pre Departure Testing Required In 2021
One thing that is almost certain to remain a requirement this summer is a negative PCR Covid 19 test within 72 hours of travel for all passengers. This will probably be only on the outbound leg, though we still await further advice and confirmation on this. Those that have already had the vaccine will need to obtain a certificate (further info awaited on this) as this is likely to further facilitate travel, potentially avoiding the need for a PCR test pre-departure
Our re-scheduled delivery and explorer flotillas operating from May 22nd are almost sold out. With progress already being made with enhanced testing and other coordinated protective measures planned internationally, we are optimistic that these departures will go ahead. Furthermore, the official advice we have so far, indicates that quarantine on arrival or other restrictions will not be required for the coming summer.
For those wishing to book or who are already booked, we summarise here the main elements of our flexible booking policy applicable during this time.
We have always been flexible at Seafarer, but should you be unable to travel due to official restrictions staying in place or being unexpectedly re-introduced, we will allow you to defer or re-schedule your booking at no cost. This will apply where either the UK authorities or those at the overseas destination restrict or advise against travel, or where they introduce a quarantine requirement for more than 24 hours upon arrival overseas.
The same applies if quarantine is required on return, where this is combined with negative foreign office advice for travel to the specific destination.
If you are unable to travel due to a positive PCR test within 72 hours of travel or being required to self-isolate, this is a risk for which you should be covered under your travel insurance. It is important to make sure you obtain travel insurance at the time of booking and it is noted that not all policies will cover you in such instances, though we have identified several reasonably-priced policies that do. See the Q & section below on this and should you need further advice, we can assist by pointing you in the right direction.
Full Responsibility Whilst You Are Overseas
As is always the case, as your tour operator we will provide assistance should there be any disruption whilst you are on holiday with us. We recommend you book the full package with us, since those booking a full package including flights will benefit from financial protection with ATOL cover for the entire package, whilst as a tour operator, we will take full responsibility for your accommodation and repatriation travel arrangements in the event of any disruption whilst abroad.
We also note that should a PCR test be required before the return flight to the UK, we will provide assistance and facilitate this to ensure you can board your flight without problems.
The Seafarer office is open as usual and although some of our staff are working from home we are still able to answer calls and provide our normal service thanks to our IT and telephone system set up.
We will update this page as more information becomes available.
FREQUENTLY ASKED QUESTIONS
Holidays Booked For Summer 2021
With our experience of operating successfully in summer 2020 and given the pre-departure testing and other protective measures planned by the airline and travel industry for 2021, the aim is that the 2021 summer season will operate normally. However, in the event that exceptionally some disruption to departures occurs, we have proved from our track record this year, that we have the experience and appropriate policies in place to deal with such situations.
What If My Holiday Is Disrupted
Our commitment to a personal service doesn’t end with your booking – in the event of any disruption pre-departure, we will do our best to offer you the maximum flexibility possible – this can vary from booking to booking and our team will work to offer you the best option for your holiday and circumstances, whether this is travelling as originally planned but changing to a different destination, deferring your holiday to a different date, securing a refund for you on flights not taken where this is available and so on. If disruption occurs after departure, we will provide all necessary assistance and make any necessary changes to travel arrangements.
Deferring Booked Holidays
If your holiday with us had to be cancelled or deferred last year due to COVID 19 related disruption, we recommend that you choose your new holiday date as soon as possible in order to secure your place and avoid disappointment, since availability for the second half of the summer is already limited. Where your holiday is scheduled to go ahead but you wish to defer, please note that you may incur penalties if there are no official restrictions in place. In the unlikely event that new restrictions are put in place or the existing restrictions persist, deferring your holiday will in almost all cases be penalty-free.
If your flight is booked through us and is cancelled or changed, we will contact you and do our utmost to secure suitable alternative arrangements. If you have booked your own flight and this is cancelled or changed, please get in touch and we will do our best to help.
You Are Ill Or Self Isolating And Can’t Travel
If you cannot travel due to illness, self-isolation or official restrictions, please get in touch and we’ll look at possible amendments to your holiday and will assist you with this in any way we can. If the holiday is still scheduled to go ahead and there are no restrictions in place, you should be able to claim on your travel insurance for any health-related disruption.
What Is The Situation With Refunds
Given the very large number of holidays that were curtailed in 2020 and over the current winter during this unprecedented crisis, we encouraged guests to re-book for a later date if possible, or if this could not yet be decided, to accept a credit note which could be applied to a later booking. The credit note still benefits from financial protection under the ATOL and ABTA schemes and does not disqualify you from claiming a refund later, if you are subsequently unable to travel. This was in line with ABTA guidelines, recognising that payment of large numbers of refunds automatically was not sustainable for the industry. We thank the large number of guests who chose to re-book or defer for their cooperation and for staying with us.
For those whose circumstances meant that they were no longer able to travel, refunds have been made and we continue to commit to doing so where this proves necessary
How We Are Keeping Your Money Safe
We would like to remind you our flight inclusive package holidays are ATOL protected. More information can be found on that ATOL website: https://www.caa.co.uk/ATOL-protection/Consumers/About-ATOL/
How Is Seafarer Coping In These Circumstances
2020 was our 25th year and whilst it will certainly be a year to remember, it is indicative of our long experience and our strength and resilience, given the many international crises we have had to deal with over the years.
We have a very experienced and dedicated team who have been working hard to keep our guests up to date and change holiday arrangements where required, liaising with airlines and our various overseas suppliers and partners. This can be very difficult with long waits on the telephone often being required when calling suppliers as well as fast-changing official restrictions and advice. We have been coping well with all of this and our guests have generally found it easy to contact us either by telephone or email to discuss their requirements and the appropriate solution has been found in each case.
How Soon Are Holidays Expected To Return To Normal
We saw the situation return to normal across most of Europe from July 2020, albeit with sensible protective measures in place, with Greece in particular, having been almost COVID free up to that point. Most airlines operated their full flight schedules to our main destinations of Greece, Turkey, Italy and also Croatia and full summer 2021flights schedules have been on sale for a while. The UK Government’s road map to re-opening has been announced with leisure travel likely to re-start from May 17th. Plans are well advanced for pre-departure testing in 2021, whilst enhanced hygiene routines and other protective measures have been well proven in all our destinations during the 2020 season. These measures will be continued for as long as proves necessary, whilst always operating in line with UK and host country advice and guidelines.
What Additional Precautions Are In Place Abroad
With holidays operating whilst the virus is still active, guests and crew will need to complete a health questionnaire prior to travel. Additionally, we have implemented an enhanced cleaning and sanitisation regime on all vessels and in accommodation units. The safety of guests and crew is a top priority for us, so holidays and courses we operate apply protocols that are in line with the advice of the WHO, FCO, and the health and maritime authorities in our host countries. For a summary of these measures click here.
Should We Travel To Specific Destinations Against Foreign Office Advice
In 2020, the introduction of quarantine requirements on return to the UK from certain countries and destinations was accompanied by a change in foreign office guidance, advising against all but essential travel to those destinations. This was however advice and was not compulsory at that time, leaving it to the individual to decide what was essential travel for them and whether they would travel anyway and quarantine on return. We established at the time that infection rates in our specific cruising areas in Croatia and Greece remained very low. Furthermore, these same destinations were unrestricted for travellers originating from some other countries, hence our decision to stay open for those who still wished to travel, even in those places where the requirement for quarantine on return was introduced. Currently, further departures from the UK have been suspended up to mid-May in line with current official guidance and we will continue to monitor advice in the coming weeks and update this information accordingly.
What Is The Situation With Travel Insurance
Where there is negative foreign office advice on travel to certain destinations, many travel insurance policies will not cover you if you travel there. Some will not cover you if you contract the virus or fail a PCR test before departure. However, we have identified several policies that will cover you to travel and also cover you if you contract the virus or fail a PCR test before you travel, with cover if you are unable to travel due to having to self-isolate in certain circumstances also.
We hope the above information was useful, but If you require any specific advice or want to discuss any of the above further, feel free to call us on 020 8324 3118. You can also email us on [email protected].